About Us

My Pet Warehouse isn't just a pet store. We are pet people, pet lovers and pet parents. We are just like you. When you shop with us, either online or in store, you can feel confident knowing that we wouldn’t sell anything that we wouldn’t give to our own pets.

We stock over 8000 stocked lines of pet supplies making us Australia's largest pet store online offering FREE SHIPPING on orders over $49.99 anywhere in Australia. As proud pet parents ourselves, we know that you want your order fast. That's why when you buy online with us before 2 p.m. we'll dispatch your order that same day*. All orders are sent from our Melbourne, Perth, Sydney, and Brisbane dispatch centres, ensuring some of the quickest delivery times.

The food we stock for dogs is one of our biggest range, catering for your dogs differing taste buds and needs, including prescription and veterinary lines. Your finicky felines are also well covered with an equally impressive supply of both premium and prescription lines of cat food. Basically, we have everything your pet needs.

Our Story

June 2009, is the month when we first opened our doors and is the culmination of over 30 years pet shop know-how providing expert advice and superior customer service to Australian pet owners. We are an Australian based online pet store with the addition of 13 physical stores in Australia's largest capital cities. We have 9 stores based in and around Melbourne, a store in Perth (Osborne Park), a store in Sydney (St Peter's), and 3 stores in Brisbane.

Product Testers

In each store, you might see one of our local product testers. When they're wandering around – don’t worry. They’re not a stray, they're just working.

All of our dog products get a lick of approval!

What About Actual Pets?

We get that a lot. Although we receive countless enquiries about pets, we do not actually sell pets. Never have, never will. No matter how great a pet shop is, they are not geared up to adequately take care of dogs and cats until they go to their forever home. We believe and support pet adoption through registered breeders and animal shelters. This is a much better approach to finding your new family member. Taking care of an animal is a big commitment and if we had pets in our store we’d have no time left over to look after you, our customers! My Pet Warehouse regularly supports animal related charities including www.saveadog.org.au organisation through direct donations, fundraising and through coin collection boxes we have located in each of our stores.

Price Matching & Pricing Policies

We aim to provide competitive pricing on all of our products. It sounds simple but we pride ourselves on offering consistent and competitive pricing across our entire range of products. We're constantly checking prices at leading supermarkets, pet stores and online competitors to ensure we offer some of the lowest prices throughout Australia. We don't like to be beaten on our everyday pricing and encourage you to contact us if you do happen to see a cheaper price elsewhere. We aim to remain your first choice for pet supplies and accessories for a long time to come!

*Lowest Price Promise: Whilst we'll happily attempt to match or better our competitors pricing, in some rare instances there may be circumstances which prevent us from being able to fully match a particular price. When considering price matching, we factor in our shipping rates as well as stock levels at the time of your request. My Pet Warehouse will not compromise their customer service levels, by selling goods at unsustainable levels.

Connect With Us, We're Social!

We’d love to get to know you and your pets, so join our community! Look out for our awesome discounts, special offers and competitions we have running regularly.