Conditions of Use

Please note: We reserve the right to change these Conditions of Use at any time and without notice. It is your responsibility to ensure you review and understand these conditions on each occasion you use this website. Use of this website confirms your understanding and acceptance of our website policies including; Conditions of Use, Privacy Policy, Warranty Returns, Freight Information, Great Taste Guarantee, Price Match and Repeat Delivery.

Last Updated: 11/01/2022

Affective: November 9th

Welcome to our online store! My Pet Warehouse and any affiliated associates provide their services to you subject to the following conditions. If you visit, shop or use this website you accept these terms and conditions.

Furthermore you acknowledge that any use of this website including any transactions you may make are subject to our terms and conditions as specified below and as specified within our other key sections; Privacy Policy, Warranty Returns, Freight Information, Great Taste Guarantee, Price Match and Repeat Delivery.

Disclaimer of Warranties & Limitation of Liability

This website (hereinafter referred to as “My Pet Warehouse”) is owned and managed by Best Friends OPCO Pty Ltd trading as My Pet Warehouse. My Pet Warehouse provide this service and website on an "AS IS" and "AS AVAILABLE" basis. My Pet Warehouse makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk. To the full extent permissible by applicable law, My Pet Warehouse disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. My Pet Warehouse does not warrant that this website, its servers, or e-mail sent from My Pet Warehouse are free of viruses or other harmful components. My Pet Warehouse will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.
My Pet Warehouse's liability to the consumer in relation to the supply of goods or services is subject to the Australia Consumer Law and any liability sought to be excluded by this provision does not apply where there has been a failure by My Pet Warehouse to comply with a consumer guarantee.
Our Liability to you in relation to the supply of goods or services is subject to the Australian Consumer Law and any liability sought to be excluded by this provision does not apply where there has been a failure to comply with a consumer guarantee.

Applicable Law

By visiting My Pet Warehouse, you agree that the laws of the state of Victoria Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and My Pet Warehouse or its associates.


Any dispute relating in any way to your visit to My Pet Warehouse or to products you purchase through My Pet Warehouse shall be submitted to confidential arbitration in Victoria Australia, except that, to the extent you have in any manner violated or threatened to violate My Pet Warehouse's intellectual property rights. My Pet Warehouse may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification & Severability

Please review our other policies, such as our Shipping and Returns policy, posted elsewhere on this website. These policies also govern your visit to our online store. We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.


Please review our Privacy Notice, which also governs your visit to our website, and helps you to understand our practices. All sensitive information (personal contact details & credit card information) are transported safely to our server using a 256bit certified SSL connection. To read more about our secure connection see below.

Electronic Communications

When you visit My Pet Warehouse or send emails to us, you are communicating with us electronically. In doing so you consent to receive communications from us electronically. We will communicate with you via email or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content found on this website such as text, graphics, logos, buttons, images, audio, data downloads and software is the property of its content suppliers and protected by Australian and International copyright laws. The compilation of all content on this website is the exclusive property My Pet Warehouse, with copyright authorship for this collection by My Pet Warehouse, and protected by Australian and International copyright laws. Any custom code technologies, scripts or code segments are solely owned and copyrighted by My Pet Warehouse.


My Pet Warehouse’s trademarks and trade dress may not be used in connection with any product or service that is not part of My Pet Warehouse or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits My Pet Warehouse. All other trademarks not owned by My Pet Warehouse or its subsidiaries that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by My Pet Warehouse or its subsidiaries.

License & Website Access

My Pet Warehouse grants you a limited license to access and make personal use of this website. You cannot download (other than page caching), modify, or edit any portion of the website without express written consent and permission from My Pet Warehouse. This license does not include any resale or commercial use of this website or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this website or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of My Pet Warehouse. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or forms) of My Pet Warehouse and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing My Pet Warehouse’s name or trademarks without the express written consent of My Pet Warehouse. Any unauthorized use terminates the permission or license granted by My Pet Warehouse. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of My Pet Warehouse so long as the link does not portray My Pet Warehouse, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any My Pet Warehouse logo or other proprietary graphic or trademark as part of the link without express written permission.

Site Usage

If you use this website, you are responsible for maintaining the confidentiality of your account information and your account passwords. You are also responsible for restricting access to your computer should it have saved passwords or account login information stored. Further you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. My Pet Warehouse and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their discretion.

Reviews, Comments, Emails & Other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. My Pet Warehouse reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant My Pet Warehouse and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant My Pet Warehouse and its associates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify My Pet Warehouse or its associates for all claims resulting from content you supply. My Pet Warehouse has the right but not the obligation to monitor and edit or remove any activity or content. My Pet Warehouse takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from My Pet Warehouse are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Customers who elect to have goods delivered to an address whereby the goods may be accepted or signed for by a 3rd party (i.e. workplace, hotel, office building) accept all responsibility for location and recovery of the goods once the carrier has reported delivery to that address.

Order Cancellations & Refunds

Order cancellations are instantaneous via telephone, contact only internet sales staff to ensure an instant cancellation. If making a cancellation request via email you must allow 48 hours (excluding non working days i.e. weekends, public holidays) for the email to be processed and the order cancelled. Goods already shipped before a cancellation request is processed (within 48 hours for email or before telephone advice) can be recalled/returned, however shipping charges cannot be refunded. To facilitate the refund process please provide (via email only) your banking information including; account name, account number and bsb details for all prepaid orders requiring refunds.

Changing Delivery Addresses, Missed Deliveries & Re-delivery

If you discover an error with your shipping address or need to alter the delivery destination due to delays etc we recommend that you contact our internet sales staff via telephone and advise them of the correct delivery details. Due to delays associated with email correspondence, this method of notification is not encouraged and may lead to goods being dispatched to the original destination. You may only notify us of these changes prior to your order being dispatched. Once an order is on its way our system will generate an email advising you of the shipping method used and a tracking number where available, you cannot make changes to the order at this point in time. If no one is present to accept your order at the time of delivery the courier will normally leave a calling card requesting you contact them to arrange a re-delivery or to arrange pickup at the nearest depot. If a consignment is returned to us undeliverable (RTS - return to sender) and requires re-delivery OR in cases where the courier may require further payment for an attempted delivery or re-delivery, the customer will be required to pay the additional amount. My Pet Warehouse cannot be responsible for covering these additional charges, furthermore the original freight charge will not be refunded.

Product Descriptions & Product Images

My Pet Warehouse and its associates attempt to provide information as accurately as possible. My Pet Warehouse however does not warrant that information provided such as product descriptions, images or other content used on this website is accurate, complete, reliable, current or error-free. If a product offered by My Pet Warehouse is not as described, please contact My Pet Warehouse as soon as possible so we can assist you.  Please refer to our Returns & Exchange Policy for details.

Order Rejection Due to Incorrect Information

My Pet Warehouse reserves the right to cancel or reject an order for any reason, including but not limited to; unavailability of product; an error with pricing; incorrect image or product description; or other such errors deemed applicable to an order. If we reject an order we will endeavour to notify you of that rejection within a reasonable time after you have submitted your order.

Certified Secure Online Ordering

My Pet Warehouse understands the sensitivity of customer information. For this reason our website is fully secured by a certified 256bit SSL connection for all online ordering and credit information. When our website uses SSL extensions for security transactions between your web browser and our web server, information passed to and from the server is encrypted. This prevents criminals from prying on your web session, thus making sure important information (like credit card numbers) remain safe.

Vouchers, Coupons and Discount Offers

Unless explicitly stated, all coupons, vouchers or other discount codes are limited to one use per customer/household. My Pet Warehouse reserves the right to cancel orders deemed to be in breach of the abovementioned condition. If your coupon/voucher has a minimum purchase requirement, other charges such as shipping may not apply towards the minimum purchase amount. Coupons, vouchers or other discounts are not factored into free shipping calculations. Coupons, vouchers or other discount codes cannot be used to purchase gift cards. Coupons and vouchers are not redeemable for cash. Coupons and vouchers cannot be replaced if lost, stolen, or deleted. My Pet Warehouse reserves the right to cancel or discontinue a coupon or voucher code at any time.

Gift Cards

Gift cards should be treated as cash. Lost or stolen gift cards will not be replaced or refunded. Cards may be redeemed in-store and online. Not redeemable for cash. Cards expire 3 years from date of purchase.

Free Shipping Calculations

Free shipping excludes bulky items. Please refer to our exclusions & conditions section in our Shipping Information page for details on excluded products. Free shipping calculations are based on the total amount payable for your order (excluding shipping costs) and may not apply when a discount coupon or voucher has reduced your order total below the $49.99 threshold required to qualify for free shipping.

Click & Collect Collections

Click & Collect orders purchased via our website will only be released under the following strict collection conditions;

  • By presenting the credit card used for the transaction to our staff upon collection. i.e. physical card must be sighted.
  • Photo ID will be required to collect orders paid for by other means, i.e. Paypal.

Great Taste Guarantee
We want to provide you the freedom to try new foods for your dog or cat without the worry. If your new food just isn’t up to your pet’s standards then you can return the unused portion (see requirements below) for exchange.

Please refer to our Great Taste Guarantee page for additional details on how this program works and what's covered.

Great Taste Guarantee Terms & Conditions:

  • Great Taste Guarantee is offered on dog and cat food products within 40 days of purchase
  • You must be a member and/or be able to supply proof of purchase
  • We will exchange the product with one of equivalent value
  • If you wish to exchange for a product that is of:
  • higher value, all you need to pay is the difference in value
  • lesser value, we will provide you with a refund for the difference
  • If no suitable product can be found, we will offer a full refund
  • We reserve the right to rescind this offer based on prior transactional history
  • This policy does not exclude or replace your rights under Australian Consumer law, regulations or otherwise as required by law

Please note: return postage will not be covered if you are unable to visit a store to make the exchange.

Current Competitions & Promotions (terms & conditions)

No current competitions found.

25% Off Canidae | July 2021 Promotion

* Best price applies. Selected brand only. While stocks last, stock varies by store and online. No rainchecks. Sales end midnight (AEST) Sunday, 4th July 2021.

- For every 2.5kg and 10kg bag of Savourlife food purchased during the Rescue Challenge from March 29th to April 25th, SavourLife will make a donation to the chosen local rescue group
- The amount donated will be a pro-rated amount based on sales and the donation agreed by SavourLife
- Donation totals will be shared via our social platform after the challenge
- SavourLife and BFP/MWP may amend the offer in its absolute discretion

Cool Cat Sale 25% Off Selected Cat Items | April 2021 Promotion

* Selected Cat Products & Ranges only. Excludes veterinary diets. No rainchecks. While stocks last, stock varies by store and online. Sale ends Midnight (AEST) Sunday 18th April 2021.

* Available online only. Best price applies, while stocks last, selected brands and products only. Cannot be combined with any other offer or discount. Prices online reflect the discount. Offers only apply to retail sales. Not for purchases of commercial quantities, customer limits on sales of particular products may apply. Discounts do not apply to shipping charges. No rainchecks. Sale starts Tuesday 23rd March, 08:00pm (AEDT). Sale ends midnight (AEDT) Wednesday 24th March, 2021

Christmas Unleashed Shopping | 25% - 30% Off | December 2021 Promotion

Available in store and online. While stocks last, stock varies by store and online.
Cannot be combined with any other offer or discount. *Best Price Applies. Prices online reflect the discount.
Selected brands and items only. Excludes Vet Diets and SavourLife Strips & Training Treats. Royal Canin offer valid in-store only. Ture Colours 3kg, Mans Best 2kg, Biljac, Pooch Treats Kitty Treats & Himalayan Yaky Treats valid online only. Proudi offer available via Click & Collect only. Offers only apply to retail sales, not for purchases of commercial quantities.
Customer limits on sales of particular products may apply. Discounts do not apply to shipping charges. No rainchecks.
Sale Ends Midnight (AEDT) Wednesday 8th December, 2021

Boxing Day Sale | Up to 30% Off | December 2021 Promotion

*Best price applies. Selected brands and products only. Exclude vet diets, Ziwipeak core food range, K9 & Feline Natural milk & treats,
K9 Natural 3.6kg freeze dried food, Healthy Everyday Pets treats, Balanced Life treats & Savourlife strips & training treats. While stocks last, stock varies by store and online.
Cannot be combined with any other offer or discount. Prices online reflect the discount. Offers only apply to retail sales, not for purchases of commercial quantities. Customer limits on sales of particular products may apply. Discounts do not apply to shipping charges. No rainchecks.
Sale Ends Midnight (AEDT) Sunday 2nd January, 2022

Big Brands Blowout | 20-30% Off | January 2022 Promotion

*Best price applies. Selected Brands & Ranges only. Excludes Vet Diets. Pro Plan Dog food & Zealandia online only.
While stocks last, stock varies by store and online. Cannot be combined with any other offer or discount. Prices online reflect the discount.
Offers only apply to retail sales, not for purchases of commercial quantities. Customer limits on sales of particular products may apply.
Discounts do not apply to shipping charges. No rainchecks.
Sale Ends Midnight (AEDT) Sunday 16th January, 2022

Includes listed brands only:

  • Royal Canin
  • Taste of the Wild
  • Absolute Holistic
  • Eukanuba*
  • Kiwi Kitchens
  • Applaws
  • Vets All Natural
  • Billy & Margot
  • WAG
  • KONG
  • FuzzYard
  • EzyDog
  • Rufus & Coco
  • All for Paws
  • Nature's Miracle
  • Jungle Talk
  • Tetra
  • Trouble & Trix
  • Rogz
  • Flexi
  • Tasty Bone
  • Beco Pets

VIP Night | December 2020 Event

To support a safe environment, the below COVID Safe measures have been put in place to help make this event safe for everyone.

RSVP: We encourage you to register your interest for the event on this link. This will allow us to monitor capacity numbers and prepare for the night so we can gauge estimate number of people looking to attend the night.

Maximum Capacity Numbers: To limit the number of people who may gather in a premise at one time we have calculated the 4 square metre rule specific for each store using the free space available in the retail area. Each store will have a team member on the door controlling / counting capacity numbers. No store will exceed this number. MPW Toorak and Yarraville will not be participating in this event due to store size.

Entry to the Store: Each store will have a team member on the front door as concierge and a queuing system set up outside. The area for line-up will be safe and free from vehicles. Customers will be asked to line up outside and operate a one in / one out if capacity numbers are reached. Customers to follow COVID distancing requirements when lining up (1.5m apart). In Victoria, at this stage, customers must be wearing masks (unless exempt) when lining up and in the store.

Hygiene and Cleaning: Team members will be constantly cleaning and maintaining hygiene measures on the night. Hand sanitiser will be available at entrance and registers. Increased sanitisation and cleaning of all customer touch points and high traffic areas during the night. Queuing areas in high traffic locations and entrances will follow COVID distancing requirements when lining up (1.5m apart).

Canidae | September 2019 Promotion

  1. This Promotion is open to all customers of My Pet Warehouse. To enter the competition, simply purchase any participating "New Look Bag" of Canidae Dog food, in-store or online. Competition period open during September 1st and September 30th 2019. Customers may enter multiple times, provided each entry is a separate purchase with a separate transaction/order/receipt number. In-store customers must provide their contact information at the time of purchase and be Frequent Feeder members. Online customers must checkout using a valid My Pet Warehouse account.
  2. The promoter is My Pet Warehouse (ABN 80 629 424 406). The promoter can be contacted via email at or directly by phone during normal business hours on 1300-697-387.
  3. Winner will be drawn by 5:00pm AEST Wednesday 2nd October.
  4. The draw is final and winners will be contacted by details available on their account, associated with the original transaction.
  5. No personal information will be provided or used for the draw, all draws will take place using the transaction/receipt/order number for your security. The name and state of the winner will be displayed, and available for a minimum of 30 days, after the draw on this page.
  6. All winners must have accurate and up to date user accounts (Frequent Feeder/Online Credentials) (online or in-store) to ensure means of contact. 
  7. The “Prize” has a maximum value of 6 Bags of Canidae Dog Food. This is non-refundable and non-transferable. Dog prize is based on purchase history to ascertain the quantity of dog food worth 6 months.
Review to Win a Year’s Supply of Black Hawk

Competition is valid from 21/11/2018 12am (AEDST) – 31/12/2018 11.59pm (AEDST). Entrants must purchase any qualifying Black Hawk food in store or online and write a review on our website for the pertaining product to be eligible to win. Competition open only for Frequent Feeder loyalty members and customer transaction information will be retained to name a winner. Winner will be drawn after the competition close date and will be contacted by phone and/or email. Should a winner decline the prize or not accept their prize within 48 hours of notification by a representative from My Pet Warehouse, they must forfeit and an alternate winner will be drawn. A maximum prize value of $821.94 will be distributed. Prize value is dependent upon species, breed, age, size and other requirements, determined at time of awarding. Prize winner must be able to collect their winnings in one transaction, although an exception can be made in extraneous circumstances.

Get $10 Off Your Next Meals for Mutts / Meows Food Purchase

Get $10 off your next MFM food purchase after you buy any qualifying bag between 21st November and 31st December 2018. Not available in conjunction with any other offer. Valid until Thursday 31st January 2019 or while promotional stock lasts. Customers who purchase in store will be given a $10 off coupon to use on their next MFM purchase. Online customers will be provided with a discount coupon in their online delivery. Limited to one coupon per transaction and one coupon per redemption. Contact your local My Pet Warehouse store for details.


Questions regarding our Conditions of Use, Privacy Policy, or other policy related material can be directed to our support staff here.

Best Friends OPCO Pty Ltd trading as "My Pet Warehouse" (ABN 80 629 424 406). Level 1, 2-6 Sloane Street, Maribyrnong Victoria 3032, Australia.