Please note: Due to COVID-19, orders may take additional time to arrive.

Contact Us

If you wish to contact us, or need assistance with an online order, please click below and complete the included form.

Store information and trading hours can be found in our store location section.

Urgent enquiries should be directed to our phone operators who are available to assist between 9:00am–6:00pm (AEST) Monday - Friday.


Notice for Black Hawk recall enquiries:
  • Select Enquiry Type: 'Refunds & Exchanges'.
  • Select Reason for Refund: 'Other'.
  • Complete remaining form details.
  • Take a photo of your affected bag, specifically the expiry date on the back of the bag and upload it using 'Attach Photo' option.
  • Click 'Submit Enquiry' and a member of our team will review your request and contact you at their earliest availability.
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