Bushfire impact in ACT, Victoria & NSW

Due to ongoing bushfires, Australia Post have advised of delivery disruptions in a number of locations within ACT, Victoria and NSW. As a result, for the safety of delivery drivers, we expect slower delivery times in these affected areas. As always, our customer support team are here to assist should you have any questions.

Contact Us

If you wish to contact us, or need assistance with an online order, please complete the included form.

Store information and trading hours can be found in our store location section.

Urgent enquiries should be directed to our phone operators who are available to assist between 9:00am–6:00pm (AEST) Monday - Friday.

1300-697-387

TOLL-FREE (WEEKDAYS 9am-6pm AEST)

Notice for Black Hawk recall enquiries:
  • Select Enquiry Type: 'Refunds & Exchanges'.
  • Select Reason for Refund: 'Other'.
  • Complete remaining form details.
  • Take a photo of your affected bag, specifically the expiry date on the back of the bag and upload it using 'Attach Photo' option.
  • Click 'Submit Enquiry' and a member of our team will review your request and contact you at their earliest availability.
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