If you wish to contact us, or need assistance with an online order, please complete the included form.
Store information and trading hours can be found in our store location section.
Urgent enquiries should be directed to our phone operators who are available to assist between 9:00am–6:00pm (AEST) Monday - Friday.
TOLL-FREE (WEEKDAYS 9am-6pm AEST)
- Select Enquiry Type: 'Refunds & Exchanges'.
- Select Reason for Refund: 'Other'.
- Complete remaining form details.
- Take a photo of your affected bag, specifically the expiry date on the back of the bag and upload it using 'Attach Photo' option.
- Click 'Submit Enquiry' and a member of our team will review your request and contact you at their earliest availability.