Public Holiday Closures - Friday 24th September

Due to a Victorian public holiday, our Customer Service department will be closed Friday 24th September. Dispatch services across Victorian sites will also be affected, including processing of new Click & Collect orders.

Regular services will resume on Monday 27th September.

For the latest updates on Covid changes or Auspost postage delays, please refer here.

Contact Us

Like many businesses, the ongoing impact of COVID-19 is causing a higher demand for key services. Despite our efforts, this may mean slightly longer wait times on the phone, or short delays in responding to customer support and email enquiries. We apologise in advance for any such delays and wish to thank you for your patience.

If you wish to contact us, or need assistance with an online order, please click the button below and complete the included form.

Store information and trading hours can be found in our store location section.

If your matter is urgent, please contact our customer service team on 1300-697-387 Monday-Friday between 9:00am–6:00pm (AEST).


Notice for Black Hawk recall enquiries:
  • Select Enquiry Type: 'Refunds & Exchanges'.
  • Select Reason for Refund: 'Other'.
  • Complete remaining form details.
  • Take a photo of your affected bag, specifically the expiry date on the back of the bag and upload it using 'Attach Photo' option.
  • Click 'Submit Enquiry' and a member of our team will review your request and contact you at their earliest availability.
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