Contact Us

Like many businesses, the ongoing impact of COVID-19 is causing a higher demand for key services. Despite our efforts, this may mean slightly longer wait times on the phone, or short delays in responding to customer support and email enquiries. We apologise in advance for any such delays and wish to thank you for your patience.

If you wish to contact us, or need assistance with an online order, please click the button below and complete the included form.

Store information and trading hours can be found in our store location section.

Pet Frenzy SMS Communication 04/11/2021

Today we sent a text-message advertising our Pet Frenzy sale which didn't include full ‘opt out’ instructions. Please accept our apologies if you have received this incomplete text.

Opting out from our SMS text-messages can be done replying STOP on any original message received.

Again, we apologise for any inconvenience caused by this omission.

If your matter is urgent, please contact our customer service team on 1300-697-387 Monday-Friday between 9:00am–6:00pm (AEST).


Notice for Black Hawk recall enquiries:
  • Select Enquiry Type: 'Refunds & Exchanges'.
  • Select Reason for Refund: 'Other'.
  • Complete remaining form details.
  • Take a photo of your affected bag, specifically the expiry date on the back of the bag and upload it using 'Attach Photo' option.
  • Click 'Submit Enquiry' and a member of our team will review your request and contact you at their earliest availability.
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