Loyalty Rewards

Did you know every dollar you spend at My Pet Warehouse earns you rewards? Our Loyalty Rewards have recently been extended to allow our online customers to take part and share in the benefits. With each order you make online or with in-store purchase, you're automatically rewarded with the following benefits:

  •  Receive a FREE $10 voucher once you accumulate $500 in spending, either in store or online, over time.
  •  Receive exclusive member offers, news, pet care tips and advice.

Changes to Frequent Feeder Loyalty Rewards

To make room for a more rewarding program in 2021, we are closing our Frequent Feeder benefits (also known as 11th Bag Free) program on 31st December, 2020. Stay tuned!

You asked, we listened!

This year we have added lots more new products, and rolled back the price on some of your favourite items.

Now we’re working on exciting updates to our Loyalty Rewards program to give our best customers, like you, even more great value every day.

Our free $10 voucher for every $500 spent is still active, so keep using the same email address with us to make every purchase count.

What this change means:

If you are an existing Frequent Feeder, to be eligible for your 11th bag, you will need to have purchased your 10th bag no later than 31st December 2020. Once you have made a qualifying purchase, you will have until the 28th February 2021 to claim your free bag.

There are two ways to claim your bag:

  1. Visit your local My Pet Warehouse store and let the team know you’re entitled to a free bag.
  2. Contact our Customer Service team so we can arrange to have your free bag shipped to you (standard shipping turnaround times apply).

Note: When contacting support, please include/have your account email address ready so we can confirm your account purchase history.

Our Participating Frequent Feeder Brands: (excludes prescription diet & breeder bags)
  • Advance
  • Royal Canin (excludes vet diets)
  • Science Diet (excludes prescription diet)
  • Eukanuba
  • Canidae
  • Taste Of The Wild
  • Feline Natural
  • Balanced-life
  • Balanced-life Enhanced
  • Holistic Select
  • Iams
  • K9 Natural
  • Savourlife
  • Vets All Natural
  • Vetalogica
  • Nutro Natural Choice**
  • Healthy Everyday Pets**
  • Earthborn**

**products have recently become delisted.

Terms & Conditions
Please allow up to 8 weeks for all entitlements to be processed. Online and in-store customers will be emailed their voucher. Vouchers are not redeemable for cash or credit. Vouchers will expire 3 months from the date of issue and cannot be re-issued once expired.

*Free bag of food applies to selected products ONLY (these are identified online) and excludes all Prescription Diet & Breeder bags. *10 bags must be of equal size and brand. *11th (free) bag does not count towards your 11th bag tally. *Excludes bags offered free of charge as part of a promotion i.e. 'buy one get one free' offers. All 'Frequent Feeder' purchases are tracked using the manufacturers product code which can be prone to change. If you feel you have qualified for a free bag that has not been received, please use our contact form to email our support team for further assistance.