Possible order delays due to increased demand

Due to increased demand, we are currently experiencing a slight delay in processing online home delivery orders. We continue to adhere to our normal delivery times and same day dispatch on all orders placed before 2pm weekdays, but there may be a delay in delivery on some orders based on stock availability. Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around Easter and public holidays.

Help & Faq's

In this section you'll find answers to some of the more common questions we receive. If you're question is not covered here or elsewhere please refer to the contact us page to lodge a support request.

Ordering, Payment & Freight

Warranty, Returns & Exchanges

Products, Prices & Stock

Security & Privacy

Online Coupons & Frequent Feeder Codes

More Questions?

Telephone Support


Customer service hours are 9:00am - 6:00pm (AEDT) Monday - Friday (excluding public holidays).

If you have a question outside of business hours you may prefer to email us to allow our customer service team to respond as soon as possible.

Note: Limited telephone support offered during weekends.