Victorian DC Stocktake - Impact to Victorian Order Processing Please note, our Altona Dispatch Centre will be closed for stocktake on Friday 20th May 2022.
All Victorian order processing, including Same Day Delivery services, will recommence on Monday 23rd May. Click & Collect services will recommence on Saturday 21st May.

We thank you in advance for your cooperation and understanding.

Help & Faq's

In this section you'll find answers to some of the more common questions we receive. If you're question is not covered here or elsewhere please refer to the contact us page to lodge a support request.

Ordering, Payment & Freight

Warranty, Returns & Exchanges

Products, Prices & Stock

Security & Privacy

Online Coupons & Frequent Feeder Codes

More Questions?

Telephone Support


Customer service hours are 9:00am - 6:00pm (AEDT) Monday - Friday (excluding public holidays).

If you have a question outside of business hours you may prefer to email us to allow our customer service team to respond as soon as possible.