COVID Update:

Currently our NSW store is within areas with restrictions or lockdowns. Please be aware our stores will remain open, however all customers are required to wear a mask.

Our Dog Wash facilities will be closed, but will remain open in all other stores.

Thank you for your cooperation.

Help & Faq's

In this section you'll find answers to some of the more common questions we receive. If you're question is not covered here or elsewhere please refer to the contact us page to lodge a support request.

Ordering, Payment & Freight


Warranty, Returns & Exchanges


Products, Prices & Stock


Security & Privacy


Online Coupons & Frequent Feeder Codes


More Questions?


Telephone Support


1300-697-387

Customer service hours are 9:00am - 6:00pm (AEDT) Monday - Friday (excluding public holidays).

If you have a question outside of business hours you may prefer to email us to allow our customer service team to respond as soon as possible.