Click and Collect Orders - VICTORIA

Please note, due to a major stocktake exercise, all Victorian store Click and Collect orders placed after 2pm Friday 14th June will not be available for collection until Tuesday 18th June at the earliest.

We apologise for any inconvenience and ask that you make contact with your local store for all Click and Collect related enquiries.

  • Monday: VIC, NSW & QLD 10am-5pm | WA 9am-6pm

Delivery Services:
Due to Australia Post closures on Monday 10th, all online deliveries will recommence on Tuesday 11th, including Click & Collect and Same Day Delivery services. Limited customer service will be available to assist from 9am - 5pm should you require any further information or assistance.

Help & Support

Please refer to the below sections for more specific information on ways we might be able to help you.

You may contact us toll free on 1300-MY-PETS (1300-697-387).

Our phones are manned between 9:00am - 6:00pm (AEST) Monday - Friday. If you have a question outside of business hours you may prefer to email us to allow our customer service team to respond as soon as possible.

Customer service hours: 9:00am - 6:00pm (AEST) Monday - Friday (excluding public holidays).

Note: Limited telephone support offered during weekends.

Click to contact us via email.

Please use the above link if you have a question or if you need to contact us. We'll respond to your email as quickly as possible.

If you have a question about a particular product, you'll find a product question form at the bottom of each product page that will automatically include the product details so that we know which product your question relates to.

For pricing enquiries please use the delivery calculator found on our basket page to determine costs for items currently in your shopping cart.

Australia Post is our chosen freight carrier that covers most locations within Australia, and where delivery addresses are RMB or PO Box numbers.

For further information about our freight policies and for a quick guide to freight costs please refer to our freight information page.

For help and assistance with common questions or issues, please visit our Help & FAQs section as it provides answers to common questions and covers many topics including: ordering, payment, freight, security, privacy, products, prices, warranty & returns.

Note: Please read through our Help & FAQ's section before emailing as it may contain the answer or advice you're seeking.

If you need to return an item or require an exchange, we recommend that you view our detailed returns & exchanges policy to ensure the return is processed correctly. The below information a brief summary of the information contained within our returns & exchange section. Please read the policy before returning items!

Note: We cannot accept any C.O.D. items. Sending goods back this way will result in delays caused by our refusal to accept delivery.

Return Address For Goods:
My Pet Warehouse Online
(#1303317256 our example)
421 Grieve Parade (G6)
Altona North, Victoria 3025