Help & Support

Please refer to the below sections for more specific information on ways we might be able to help you.

You may contact us toll free on 1300-MY-PETS (1300-697-387).

Customer service hours are 9:00am - 5:00pm (AEST) Monday - Friday (excl. public holidays).

If you have a question outside of business hours you may prefer to open a support ticket to have our customer service team respond to you as quickly as possible.

For questions about a particular product, please use the product question tab found on every product page. Product details are automatically included with this form.

For all other enquiries, please head over to our contact page to lodge a support ticket with our customer service team.

Australia Post is our chosen freight carrier that covers most locations within Australia, and where delivery addresses are RMB or PO Box numbers.

For further information about our freight policies, or for an overview of freight costs, please refer to our freight information page.

For help and assistance with common questions or issues, please visit our Help & FAQs section as it provides answers to common questions and covers many topics including: ordering, payment, freight, security, privacy, products, prices, warranty & returns.

Note: Please read through our Help & FAQ's section before emailing as it may contain the answer or advice you're seeking.

If you need to return an item or require an exchange, we recommend that you view our detailed returns & exchanges policy to ensure the return is processed correctly. The below information a brief summary of the information contained within our returns & exchange section. Please read the policy before returning items!

Note: We cannot accept any C.O.D. items. Sending goods back this way will result in delays caused by our refusal to accept delivery.

Return Address For Goods:
My Pet Warehouse Online
(#1303317256 our example)
2/21 Shiny Drive,
Truganina, Victoria 3029