Palatability Guarantee

You know the look your dog gives you when they take a sniff of their new food and they don’t really want to eat it? It’s the same thing when your cat flat out refuses to take a bite of their new food.

We know that look!

So when your pet gives you the two paws down treatment and doesn’t rate their new food – don’t stress we offer a palatability guarantee! If the bag of food you’ve just bought is still over 50% full, then we’ll accept the unused portion for a full refund.

We’ll accept your bag if:

  • - The unused portion is returned in original packaging.
  • - The unused portion contains 50% or more of the original contents.
  • - The food is returned with a receipt showing proof of purchase.

There is no time limit on when a bag of food may be returned. This satisfaction guarantee is supported by the brand owners and is paid for by the brand owners. They’re so confident that your pet will love their food, that they’re willing to put their tail between their legs and reimburse you if your furry friend just isn’t loving the taste of their new food.

*Valid for participating brands only.

Participating Brands:

black hawk
royal canin
ivory coat
science diet
taste of the wild
meals for meows
meals for mutts
healthy everyday pets
balanced-life enhanced
kiwi kitchens
absolute holistic
feline natural
vetalogica naturals
big dog barf
holistic select
billy and margot
nutro natural choice
prime 100
prime 100 zero-g
k9 natural
vets all natural
ziwi peak