Palatability Guarantee

You know the look your dog gives you when they take a sniff of their new food and they don’t really want to eat it? It’s the same thing when your cat flat out refuses to take a bite of their new food.

We know that look!

So when your pet gives you the two paws down treatment and doesn’t rate their new food – don’t stress we offer a palatability guarantee! If the bag of food you’ve just bought is still over 50% full, then we’ll accept the unused portion for a full refund.

We’ll accept your bag if:

  • - The unused portion is returned in original packaging.
  • - The unused portion contains 50% or more of the original contents.
  • - The food is returned with a receipt showing proof of purchase.

There is no time limit on when a bag of food may be returned. This satisfaction guarantee is supported by the brand owners and is paid for by the brand owners. They’re so confident that your pet will love their food, that they’re willing to put their tail between their legs and reimburse you if your furry friend just isn’t loving the taste of their new food.

Valid for participating brands only.

Participating Brands:

*Includes Prescription Diet varieties.

  • Hills Science Diet*
  • Royal Canin*
  • Eukanuba
  • Iams
  • Advance
  • Nutro
  • Eagle Pack
  • Taste of the Wild
  • Artemis
  • Canidae
  • Earthborn
  • Holistic Select
  • Fish4Cats
  • NutraGold
  • Vets All Natural
  • K9 Natural
  • Black Hawk
  • Ivory Coat
  • Sunday Pets
  • Fish4Dogs
  • ZiwiPeak