Smart Price Guarantee
We promise you’ll never pay more at My Pet Warehouse.
We will always match any local competitors everyday or advertised price on any in-stock identical item.
No Fuss. That’s our promise.
FIND A BETTER DEAL ON AN IDENTICAL ITEM, AND WE'LL MATCH IT.
We don’t want a little thing like price to come between us. Shop for pet supplies with confidence, knowing that you are receiving the lowest price and getting the high quality My Pet Warehouse service you expect with our Smart Price Guarantee.
Take a screenshot, send us a website link or take a clipping from a catalogue or similar as evidence of the lower priced item. Remember it must be identical to the item available at My Pet Warehouse.
Call, email or visit your local My Pet Warehouse store to show us your record of the cheaper priced item. We'll work with you directly to review the item based on our Price Match Policy.
Once approved, we'll process your purchase at the matched price to make you and your pet happy!
If you happen to find the same product in Australia for less, let us know and we will match it.
My Pet Warehouse Online will match any Australian competitor's price providing My Pet Warehouse Terms and Conditions are adhered to. If you make the effort to bring this to our attention we will offer that same price on any identical stocked item (same brand, model, colour and quality) and offer you the same My Pet Warehouse service.
Terms and Conditions:
What is included in our Price Match?
- We will match any price inclusive of shipping for an identical item in stock by a local store or available from an Australian website (i.e. '.com.au' domain)
- The competitor has the identical product in stock.
- For price matching enquires via our online website; please email customer service.
Our Price Promise excludes:
- clearance, end of range or stock liquidations;
- any discounts for loyalty programs, memberships or subscriptions;
- any discounts for cashbacks, coupons, promotional codes, gift card promotions, bundles, commercial quantities, damaged stock or repeat deliveries;
- marketplace, auction or classifieds websites;
- quantities that we deem to be excessive in our absolute discretion;
- not in conjunction with any other offer
- My Pet Warehouse reserves the right to refuse a smart price request if price falls below cost. Smart Price's are at our sole discretion.
- For a Smart Price to take place the customer must be a member of our My Pet Warehouse/PETstock Rewards program.
- A publicly advertised price must be produced by the customer to the My Pet Warehouse team.
- The products must be an identical product that is in stock in the quantity requested and available for sale by both the competitor and My Pet Warehouse at the time of quoting (i.e. no backorders or rainchecks).
- We will only Smart Price match in a localised geographical area up to 15 km from the store or at that Store Manager’s discretion
- The product must be new and identical: including brand, model, year of manufacture and colour. Identical is defined by: same brand, model, year of manufacture, colour, size, flavour, variety and quality.
- Smart Price requests will not be considered retrospectively after an order has been placed or purchase completed with My Pet Warehouse.
- The Smart Price request must include all associated costs, including GST & taxes, delivery, freight, fees and charges.
- The Smart Price request product must include any bonus offers or accessories offered by My Pet Warehouse.
- Excludes any cash back offers and reproductions (e.g. photocopies, print outs etc.) from the matching retailer
- My Pet Warehouse will not smart price against Marketplaces, independent sellers, or any websites that do not sell directly to the general public.
- Our Customer Experience team will aim to get to your smart price request within 24 hours. However, in busy periods the response time may be slightly delayed.
- Smart pricing a product will not earn PETstock Dollars or Brand Cash through our My Pet Warehouse/PETstock Rewards loyalty program on that purchase.
- Smart Price's do not automatically apply to future transactions.
- Smart Price's do not apply to the Auto-Ship/Repeat Delivery service.
- PETstock Dollars and/or Brand Cash will still be earned when price-matching an in-store product from any My Pet Warehouse/PETstock store or against PETstock’s online store - excluding Autoship/Repeat Delivery.